A PTEKGROUP Technician will assist you by remotely controlling your computer. The Technician will give you a PIN to enter below. When you enter the PIN and click "Connect to Technician", you will join a live session. You will be asked to give control of your system to the Technician. The access you give will ONLY be allowed during that session. Nothing will be installed on your system. When the session is over, it cannot be restarted by the Technician.